The Uptime Blog

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Vintage Parts Catalog or Mission Critical Service Tool?

3 Strategic Best Practices in Service and Parts Aftermarket Support

Mobility Transforms Field Service

Big Data Dashboard Reporting Adds Business Intelligence to Capitalize on Untapped Parts Revenue

Bringing Mobility and Big Data Business Intelligence to Parts & Service Support

Don't Confuse Maintenance Activities with Maintenance Improvement

Interactive Electronic Technical Manuals (IETMs) for the Military

Benefits of Out of the Box (OOTB) in Aftermarket Support Software

Avoid Losing to No Decision

The Internet of Things

Aviation Industry RFPs – A Necessary Evil?

3 Ways a Parts Catalog Can Help Field Service Make Money

Tracking Trends in Field Service

The Dirty Little Secret about Business Data

Automotive OEMs & Their Dealer Networks: Where Are They Now?

Complex Equipment and Aftermarket Support Are Like Peas and Carrots

Enigma Ensures Logistic Readiness for Norwegian Armed Forces

Can "Right to Repair" Drive OEM Opportunity?

Service Calculator: New Tool Estimates Dollar and Man-Hour Savings

Are OEMs Holding Airline Maintenance Hostage?

Field Service: Transitioning from Cost Center to Profit Center

7 Deadly Sins of Field Service Operations

Challenges of Medical Equipment Maintenance

2012 Most Popular Electronic Parts Catalog Blog Topics

2012 Aviation and Aerospace Recap -- Top Enigma MRO Blog Posts

Right to Repair: A Win-Win-Win-Win (4x) Scenario

Right to Repair – Opportunity or Unintended Consequences?

Tablets on the Tarmac (or anywhere else) – It’s More Than Mobility

Sandy and Athena Team Up to Make Trouble for Rail Transit

The Ride of a Lifetime: Medical Equipment Manufacturing, Service, Maintenance and Repair

Fewer Mechanics Fixing Harder Problems

Talking Up Tablets But Standards Are the Sticking Point – Report from ATA E-Business Forum

Parts Catalog Helps Parts & Service Staff Cross Sell and Up Sell

Mobility Buzz Dominates 2012 MRO & Ops IT Conference, Bangkok

OEM/Dealer Relationships - How the Right EPC Can Help or Hurt

How to Transform Aviation MRO on Time on Budget - Aviation Week MRO IT (Miami)

It’s Show Time, Aviation Show Time That Is

Good Fleet Managers: The Future of Service Driven Profits

3 Things Mechanics Know About Your Parts Catalog That You Don't

DCL and Enigma – Why this Partnership Matters

Are You Part of Manufacturing’s Missing Middle?

How Cars are Like CAT Scan Machines — What the Medical Device Industry Can Learn from Automotive Manufacturing

Knowledge is Power (and Profit) in Field Service

The Ultimate MRO IT System (as defined by Aircraft Commerce)

A Dangerous Drop in Post-Warranty Revenue

Aging Autos: A Sweet Aftermarket Opportunity

Operational Excellence at Korean Air – KAL Receives Airbus A330 Award

E-Commerce Heats Up Discrete Manufacturing -- A Gartner Report

Service Quality vs. Inventory – Lessons from Interlog 2012

SAP User Group (SUGAIR) Dives into S1000D, PDF and Tablets

Korean Airlines Leverages Its Greatest Asset: Information—with Help from Oracle and Enigma

Survival of the Fittest in the Service Industry

Utilizing Mobility to Increase Customer Satisfaction

Field Service Mobility - Taking Technical Content on the Road

Field Service 2012—Technology to Improve Service Execution and Increase Profits

Faster, Better Service—The Power of Information Discussed at Field Service 2012

OEM Information Policies Increase Costs at FedEx (and Create a Tornado of Complaints at MRO Americas 2012)

Field Service on the High Seas – What You Can Learn from the U.S. Navy

OEMs Driving Up Aircraft Maintenance Costs – What Will They Say at MRO Americas?

The Next Challenge for Automotive Parts

Is Social Media Relevant in Service and Maintenance Operations?

Online/Offline Technicians: Being Self-Sufficient Takes More Than a Portal

Safety Held Hostage?—FAA Enters the Debate

Service Contracts that Sell Themselves — How Medical Device OEMs Can Gain a Competitive Edge in Field Service

Helping Field Service Technicians in Offline Mode

Speed and Quality Take Center Stage at Field Service Medical Event

Boeing Plans to Exploit Maintenance Data – More Bad News for Airlines?

Clouding the Issue of PLM’s Role in MRO and Social Media

Popular Posts on MRO and Service Documentation

Happy Holidays from Enigma

The Costs of Equipment Downtime

Producing Skilled Workers–Filling Demand for Expertise in Manufacturing and Services

Boeing Competes with Everybody (Including You)…So Does Airbus

Playing Big Brother to Dealerships – The Strategy of Reynolds & Reynolds

Keep Capturing Revenue After the Warranty Expires

Keeping Service and Parts Catalogs Current

Debating S1000D at Aviation Week MRO IT (Chicago)

MRO & Operations Conference in APAC: One Problem, Too Many Standards

Insights from Field Service Interactive: Ingredients for Success

A New Equation for MRO: More Integration = Less Cost

Spare Yourself the Problem of Excess Parts Inventory

For Aviation Maintenance, Freezing Conditions Can Be Good

Validating the Value of the Aftermarket Service Center

Better Parts and Service Catalogs Using Excel

Fixing Aircraft Can Be a LAME Waste of Time

Gartner Case Study – Korean Air Succeeds with Enterprise IT Rollout

Working on the Railroad...or Not

Connecting with Customers – Disintermediation

Overcoming PDF Limitations – Aviation Task Cards

Service with Surgical Precision – The Medical Equipment Aftermarket

Atitech Succeeds with Enigma Job Card Solution

China’s Aviation Outlook – Missing a Crucial Area for MRO

Right to Repair – Common Cause or Conspiracy Theory?

Latest Developments in MRO - Aviation Conference Focuses on Uptime

SAP User Group (SUGAIR) Addresses the Tough Issues of Aviation Maintenance

Fixing High-Tech Gear When You’re Offline

What to Do Next With Aircraft Condition Data

Service is Lost When Service Technicians Get Lost

Ford Dealers Speak – FCA Revolutionizes Parts and Service Operations for Dealers

Fixing the Real Field Service Problem

Outrage at MRO Americas 2011

In a Maintenance Emergency, Integrated IT Systems Are Essential

How Will the Japan Quake Impact the Automotive Aftermarket?

Overhaul & Maintenance Gets It

The Heart of Reliability – Insights from Oracle’s Maintenance Summit

Keep Transit On Track with a Combined EAM and EPC System

Repurposing Technical Data for Aviation Maintenance

Improving Equipment Uptime in Mass Transit

High Oil Prices in Aviation Call for Cost-Saving Measures

Automation and Integration: A Conversation with British Airways and SAP about Aircraft MRO

High Gas Prices Drive Concern for the Automotive Aftermarket

Optimizing Inventory by Leveraging Technical Manuals

Synchronizing Parts and Service Information with an EAM System

Realizing Aftermarket Potential in 2011

Keys to the Ultimate MRO System for 2011 and Beyond

Go Configure: Improving Your As-Maintained Bill of Materials

Streamlining Routine Enterprise Asset Maintenance

At Risk: Aircraft Maintenance Safety Compliance

SAP User Group (SUGAIR) Tackles Tough Issues of Aviation Maintenance (and Challenges the OEMs' Role)

Public Transit Maintenance and “Roadeos”

Current and Future Equipment Maintenance Systems—Part 2

Current and Future Equipment Maintenance Systems—Part 1

Helping Automotive OEMs Help Themselves

Report from Aviation MRO Show: OEM Content Policies Create Problems

Improving First Time Fix Rates — It’s Not About Scheduling

“Digital Devastation” of Car Dealers and OEMs

The Value of SaaS-Based Service Information: IDC Speaks

Tips for Delivering Technical Publications Data (Part III)

Atitech Purchases Enigma and Rusada Aircraft MRO Software Solution

Technical Documentation: Data Cleansing, Part II

Technical Documentation: Keep It Clean to Keep Customers Happy

Appliance Repair Goes High Tech, But Could Go Higher

Forbes Says Online Documentation Is "A Critical Business Tool”

More Mothballs Mean Less MRO Business (Part II)

More Mothballs Mean Less Business for MRO Shops

Multiple Options For Customer/Dealer Support

3D models are only one dimension of aftermarket support

SAP Airline Summit: 2nd Smooth Landing in Dallas

Enigma SaaS EPC: Customer Support From The Cloud

Enigma's Aviation User Conference

ATA e-Business Forum Takes Off in Seattle

The High Cost of Downtime

Volcanic Fallout at MRO Americas

Embrace Your Competition? Not So Fast.

A Successful First Flight for MRO Event

A Sunny Report from the Oracle Enterprise Asset Lifecycle Management and Maintenance Summit

Right to Repair: Is This Really a Problem?

Faster MTTR & TAT Starts at the Beginning

They Gave You a Map But You Need a GPS

OEM data - Vinyl records in an iPod world

Electronic Parts Catalog (EPC) - SaaS vs. Enterprise App (Part 1)

Automotive Aftermarket - Reaching Your Goals

OEM Data - The New Flying Fortress

Fix It Right and Fix It Fast

Report from MRO Asia in Hong Kong: JAL, MAS, Boeing and Enigma on Panel

Lower Demand for Aftermarket Service Raises Challenge for OEMS and Dealers

Safety is Not a Strategy

Helping MROs Fly Again

Old Cars and Spare Parts

Statistically Speaking—Your Technical Support Stinks

From the Field—Airline & Aerospace MRO & Operations IT Conference

Focus on Aftermarket Sales and Service at OpenWorld 2009

Maintenance Info – The Elephant Hiding in the Hangar

Modernize Parts Purchasing or Miss Out

Safer Skies – Improving the Implementation of Airworthiness Directives

Report from the SAP Airline Summit: The Role of Service Information in MRO Scheduling and Maintenance

It Takes More Than a Fancy Cell Phone to Help Field Service

Relief for the Automotive Sector

The Road to Recovering Profits – Aftermarket Advice from an Analyst

Bridging the Service and Parts Silos

PDF Is Not a Dirty Word

SaaS and FUD

The Only Way Forward for the Aftermarket?

Applying B2C Lessons to the B2B Aftermarket

If a Tweet Falls in a Forest…

The Easiest Customer to Win

Capturing Maintenance Experience: Two-Way Knowledge Transfer

Where to Invest In a Down Economy…Before It’s Too Late

Mitigating the Loss of Closed Dealerships

Cleansing Old Data to Drive New Business

The Secret Ingredient for Successful EAM

Simplifying Parts Sales; Make it Easy For the Customer

Reducing No Fault Found Events

How Fewer Dealers Can Sell More Parts

MRO Americas – The Opportunities Ahead

Aftermarket Innovation in a Recession – Part 2

The 7 Steps to a Highly Effective Aftermarket

In Aviation Maintenance, Nirvana is Now

OEMs and aftermarket parts—a bigger piece or a bigger pie

Innovation in a Recession

The High Cost of Poor Maintenance

Change Management for Aviation Data

Getting a Bigger Piece of the Aftermarket Pie

Automating the Aftermarket: From Picking Parts to Processing Orders

Putting e-Business to Work

MRO Middle East, Part II

Report from MRO Middle East

Interlog Winter: a Dose of Sunshine for the Aftermarket

The Strategic Benefits of Effectivity

The Aftermarket Beat Goes On

Aligning MTBF

Focus on the Aftermarket in 2009

1st Anniversary/ 50th Post – Thanks for a Great Year!

I Like the Way This Guy Thinks About Manufacturing

The Forest or the Trees?

Enigma Podcast: Automating Job Card Generation

Enigma InService EPC Podcast: Populating a Shopping Cart

The Long Tail of Aircraft Maintenance

Recruiting and Training Aircraft Maintenance Technicians

MRO Goulash: Notes from the ATA E-Business Forum

Enigma InService EPC Podcast: Search

Report from MRO Asia

Faster Fixes For Uncommon Fault Codes

“Paper Cats” Thriving or Threatened?

Minimizing the Impact of an AOG

Keys to a Successful Software Implementation

Enigma InService EPC Podcast: Using Shopping Carts

Let’s Take This Offline

Chicken Little Was Wrong

Best Practices in Service Information

Enigma InService EPC Podcast: Adding eNotes for Collaboration

An Accurate View on Electronic Data

Hungary for Aviation Maintenance Data!

“How To” Maintain Capital Equipment

On Planes and Trains

Enigma InService EPC Podcast: Finding Service Information

Driving Shopping Carts to the Parts Store

Smarter MRO

Lean Six Sigma and the Service Bay – Part 2

Streamlining Technical Inspections in Military Maintenance Centers

Report from the Airline & Aerospace MRO & Operations IT Conference

Investing in Aftermarket Service Growth

The Enigma Podcast: Alternative Parts

Out with Outsourcing Parts Catalogs

The MRO Crystal Ball

Grounded in Reality

The Enigma Podcast: Digital Job Card Signatures

The Future of Airline MRO Technology – Part 2

Winning Service Technicians in the Automotive Aftermarket

Lean, Six Sigma and the Service Bay

Capturing and Distributing Service Technician Knowledge

The Enigma Podcast: Illustrated Parts Catalogs

Helping Goodrich Maximize Aftermarket Sales

A Systematic Way to Handle Revision Cycles and Updates

The Future of Airline MRO Technology

Booming Airline Business Requires More MRO

Better Than a Dye-Job

The Enigma Podcast: EPC for Aftermarket Sales Collateral

The Enigma podcast, episode 1: InService EPC webinar replay

High-Flying Oil Prices Call for Creative Ways to Reduce Operating Costs

Doing it with Electronic Parts Catalogs

Do you know what you are doing?