Enigma and DCL (Data Conversion Laboratory) recently announced a strategic relationship that helps manufacturers, owners and operators of complex equipment deliver service and parts information to planners and technicians as they schedule and perform repairs.

By combining DCL’s data preparation with Enigma’s InService EPC software, the daunting job of producing an interactive electronic parts catalog (EPC) is simplified and more sustainable.

Because the quality of service and parts information has a big impact on the efficiency and consistency of maintenance activities, companies that work on complex equipment (or support others who do it) will find this partnership particularly important.

To improve equipment service and support, IT systems must deliver technical and product information that is always accurate—online, offline and mobile. In theory it sounds simple, in practice it’s not. That’s where DCL and Enigma come in.

You May Have a Mass (or Mess) of Data, But You Are Not Alone

For most companies, product information is stored in different systems using different data formats.  Technical content may have various layouts and designs for multiple types of documents (manuals, catalogs, supplements, bulletins, specs, videos, etc.). This reality often causes companies to delay these IT projects as they grapple with how and where to begin.

The partnership between DCL and Enigma assures companies that they don’t face these challenges alone; they always have experienced experts by their side to help them navigate the rough waters of cleansing, converting, publishing and revising technical content.

Outsourcing is Expensive…Again and Again and Again

The complexity of prepping data for publication can be so intimidating (see above) that many companies are tempted to outsource this process. That’s a bad idea because every time service and parts information is revised it must pass through the outsourcing process again. Depending on how often (and how much) technical content changes, outsourcing gets very expensive very quickly. Retaining control over maintenance and repair information and the ability to make updates in-house is a better solution and one that Enigma, along with the help of DCL makes possible.

The partnership between DCL and Enigma removes the recurring cost of publishing service and parts information. Once InService EPC is in place, publishing technical revisions is essentially free.

Accurate, Efficient and Automated End-to-End

Another problem with outsourcing service and parts publication is the issue of controlling the accuracy of the final product and the frequency of updates. Essentially, outsourcing the publication of technical content limits a company’s control over the most important tool they have for improving aftermarket sales/support and reducing maintenance/repair costs.

The partnership between DCL and Enigma allows companies to retain control over service and parts information ensuring the process is accurate, efficient and automated from beginning to end. This helps companies control the flow of information to and from the maintenance organization so that aftermarket parts and service generates the revenue and profits that today’s CEOs are demanding.

A Partnership Designed to Make Companies Self-Sufficient

The DCL-Enigma partnership helps companies deliver service and parts information online, offline and through mobile platforms. Together we ensure that technical content is published as a complete, portable library of product information composed of parts, procedures, bulletins, videos, etc.

The DCL-Enigma partnership reduces the confusion of data cleansing and eliminates the need for outsourcing of service publications—with the recurring costs, delays and loss of control (quality).  DCL and Enigma provide an end-to-end solution that improves the efficiency and consistency of a company’s service and support operations.

Companies that want to quickly turn the corner on aftermarket business as usual—by increasing first-time-fix rates, improving order accuracy, reducing repair times and increasing customer satisfaction—need look no further than DCL and Enigma. The key to optimizing a company’s maintenance and repair business is to ensure service and parts information is always accurate—online, offline and mobile. DCL and Enigma provide that solution.