Enigma joins PTC for Single Source Service Support
We have some exciting news to share. Enigma has made a strategic decision to join PTC (NASDAQ: PMTC) in order to provide our customers with a single source of service support. PTC is a leading provider of technology solutions that transforms how products are created and serviced.
For years Enigma has supported the service efforts of our maintenance and manufacturing customers with a best-in-class parts and service information delivery system. Our InService MRO (maintenance, repair and overhaul) software supports the maintenance, repair and overhaul of capital equipment such as aircraft, locomotives and other complex assets. Our InService EPC (electronic parts catalog) software is a superior web-native application that enables OEMs to easily publish and distribute accurate, updated parts and service information for their field service teams and dealer/distributor networks.
We’ve built quite an impressive list of national and international customers – Ford, FedEx, American Eagle (a network of American Airlines), Korean Air, Rolls-Royce Defence, Bobcat, DitchWitch, Dallas Area Rapid Transit (DART), and the U.S. Army and U.S. Navy to name just a few. For all our customers, Enigma has become an integral component of their core service operations.
Our decision to join PTC was driven by a desire to provide our customers with a more complete system for managing their products and aftermarket service efforts from start to finish. Enigma will become a vital part of PTC’s existing service lifecycle management (SLM) solution to thoroughly address the organizational, operational, and technological change which companies must tackle to emerge as competitive service-driven enterprises in the global marketplace.
Existing Enigma customers will benefit from the combined resources of Enigma and PTC – two global organizations with the common goal of delivering more value across the full service lifecycle of complex equipment. New customers will get a more complete solution to their product and service lifecycle by combining InService MRO and InService EPC with existing PTC SLM offerings. Distributed manufacturing industries worldwide gain a striking competitive advantage to keep them ahead of competitors with technologies that span the planning, delivery and analysis of service operations.
As we integrate into the PTC business structure and blend our parts and service software solutions into the more comprehensive offerings of PTC, we’ll continue to communicate with customers and partners. Customers can still contact technical support through the Enigma Support Portal, where you’ll reach the same trusted technical team that you already know, have built a rapport with, and have come to rely on. And of course, you can contact your Enigma representative, who is available to answer any questions you may have.
We’re excited to be joining PTC and hope you share in our enthusiasm. We’re looking forward to being part of a larger team of global leaders in the service lifecycle management space in which parts, service and aftermarket support of complex equipment thrives.