Update – Becoming Part of the PTC Service Lifecycle Management Team
In July of this year, Enigma shared some exciting news that we had made a strategic decision to join PTC (NASDAQ: PMTC), a leading provider of technology solutions that transforms how products are created and serviced.
As you might expect, we’re starting to make some changes as we become part of the PTC family. But, during the integration, we want to be sure we keep our customers, partners, and other connections informed on the topics and issues that are important.
Contacting Enigma Corporate Headquarters
You may have noticed some changes to the Enigma website. Most notably, Our Burlington, MA USA headquarters has been relocated to the PTC Corporate Campus in Needham, MA. All calls are now being routed through that office. If you have administrative questions or would like to speak to someone in sales or marketing, please contact 781-370-5000 to be directed to the appropriate person.
140 Kendrick Street
Needham, MA 02494
Contacting Enigma Support
Customer support remains the same. Just as it has operated in the past, the Enigma customer support portal is still available for customers to submit, view, edit and resolve technical service requests online. Please click on the link to access the portal and sign in to access.
We will continue to keep you informed of our integration efforts and hope you’ll be as pleased as we are with the results. We believe Enigma customers will benefit from the combined resources of Enigma and PTC – two global organizations with the common goal of delivering more value across the full service lifecycle of complex equipment.