Popular Posts on MRO and Service Documentation
The end of the year is a perfect time to look back on some of the blog posts written in the past few years. These posts were some of the most popular and we hope you find them timeless and relevant. From all of us at Enigma, Happy New Year!
The Value of SaaS-Based Service Information: IDC Speaks
A recent blog post by IDC Analyst Sheila Brennan (“Service Information Delivered as a Service Improves Quality”) validates what we’ve been saying: there’s great value in offering parts and service information via The Cloud, or in a SaaS-based offering. It’s good to see that others recognize the value of software-as-a-service (SaaS) offerings in this space. There are not many to choose in this category: Enigma’s SaaS EPC solution is one of just a couple of them out there. The benefits of a SaaS offering appeal especially to the SMB market because it improves customer and dealer support with minimal impact on back-office IT resources and budgets, and reduces server hardware and maintenance costs. Brennan predicts that more companies will embrace Cloud-based content as the market and technology matures.
Forbes Says Online Documentation Is "A Critical Business Tool”
An article on Forbes.com indirectly speaks to why online parts catalogs are so critical to manufacturers and owner-operators of complex machinery. We couldn’t agree more. The author Aaron Fulkerson writes, “Indeed, online product and services documentation has now proved to be an immensely effective way to increase new customer acquisition and to shorten sales cycles. It is now a critical business tool.” We couldn’t agree more.
Report from Aviation MRO Show: OEM Content Policies Create Problems
Our November 2010 blog wrap-up of the Aircraft Commerce Airline & Aerospace MRO & Operations IT Conference in Singapore struck a chord with many. The strong message that came out of this conference—that “content is king” when it comes to successfully implementing MRO IT systems—will prompt the airlines and MROs to adopt a more independent approach vis-à-vis the OEMs and take control of the content that shapes and determines the efficiency of their maintenance operations.