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DCL and Enigma – Why this Partnership Matters

Posted by John Snow on Thu, Sep 06, 2012 @ 01:35 PM
  
  
  
  
  
PartnersEnigma and DCL (Data Conversion Laboratory) recently announced a strategic relationship that helps manufacturers, owners and operators of complex equipment deliver service and parts information to planners and technicians as they schedule and perform repairs.

By combining DCL’s data preparation with Enigma’s InService EPC software, the daunting job of producing an interactive electronic parts catalog (EPC) is simplified and more sustainable.

Because the quality of service and parts information has a big impact on the efficiency and consistency of maintenance activities, companies that work on complex equipment (or support others who do it) will find this partnership particularly important.

To improve equipment service and support, IT systems must deliver technical and product information that is always accurate—online, offline and mobile. In theory it sounds simple, in practice it’s not. That’s where DCL and Enigma come in.

You May Have a Mass (or Mess) of Data, But You Are Not Alone

For most companies, product information is stored in different systems using different data formats.  Technical content may have various layouts and designs for multiple types of documents (manuals, catalogs, supplements, bulletins, specs, videos, etc.). This reality often causes companies to delay these IT projects as they grapple with how and where to begin.

The partnership between DCL and Enigma assures companies that they don’t face these challenges alone; they always have experienced experts by their side to help them navigate the rough waters of cleansing, converting, publishing and revising technical content.

Outsourcing is Expensive…Again and Again and Again

The complexity of prepping data for publication can be so intimidating (see above) that many companies are tempted to outsource this process. That’s a bad idea because every time service and parts information is revised it must pass through the outsourcing process again. Depending on how often (and how much) technical content changes, outsourcing gets very expensive very quickly. Retaining control over maintenance and repair information and the ability to make updates in-house is a better solution and one that Enigma, along with the help of DCL makes possible.

The partnership between DCL and Enigma removes the recurring cost of publishing service and parts information. Once InService EPC is in place, publishing technical revisions is essentially free.

Accurate, Efficient and Automated End-to-End

Another problem with outsourcing service and parts publication is the issue of controlling the accuracy of the final product and the frequency of updates. Essentially, outsourcing the publication of technical content limits a company’s control over the most important tool they have for improving aftermarket sales/support and reducing maintenance/repair costs.

The partnership between DCL and Enigma allows companies to retain control over service and parts information ensuring the process is accurate, efficient and automated from beginning to end. This helps companies control the flow of information to and from the maintenance organization so that aftermarket parts and service generates the revenue and profits that today’s CEOs are demanding.

A Partnership Designed to Make Companies Self-Sufficient

The DCL-Enigma partnership helps companies deliver service and parts information online, offline and through mobile platforms. Together we ensure that technical content is published as a complete, portable library of product information composed of parts, procedures, bulletins, videos, etc.

The DCL-Enigma partnership reduces the confusion of data cleansing and eliminates the need for outsourcing of service publications—with the recurring costs, delays and loss of control (quality).  DCL and Enigma provide an end-to-end solution that improves the efficiency and consistency of a company’s service and support operations.

Companies that want to quickly turn the corner on aftermarket business as usual—by increasing first-time-fix rates, improving order accuracy, reducing repair times and increasing customer satisfaction—need look no further than DCL and Enigma. The key to optimizing a company’s maintenance and repair business is to ensure service and parts information is always accurate—online, offline and mobile. DCL and Enigma provide that solution.

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COMMENTS

A recent visit to Sears Auto Center in Wilmington NC proved to be the biggest mistake i could have made in my choice of auto repair facility.  
Yes, Sears was very far away from correctly and accurately repairing a simple left pull in steering which cant be blamed on MFG alignment spec availability because they have this info at their disposal.... THIS IS EXACTLY WHERE THE PROBLEM BEGINS.... SEARS IS ABLE TO MODIFY SUCH OEM PROVIDED INFO AND CHANGE ALIGNMENT SPECS FOR THE CARS THE CHECK ALIGNMENTS ON, BY ALTERING THE MEASUREMENT IN THEIR HUNTER ALIGNMENT SYSTEMS.... THIS SEEMS TO BE SOME UNSPOKEN AGREEMENT BETWEEN SEARS AND HUNTER, THAT BASICALLY ALLOWS SEARS TO COMMIT FRAUD ON A MASS LEVEL. 
IMAGINE A SEARS AUTO CENTER THAT INCREASES EVERY MEASUREMENT SPEC IN THEIR HUNTER OEM VERIFICATION DATA, SO THAT EVERY HONDA ACCORD AND CHEVY SILVARADO 4X4 THAT GETS AN ALIGNMENT CHECK, GETS ANALYZED BY THE HUNTER ALIGNMENT SYSTEM AND THE ACTUAL MEASUREMENTS ARE COMPARED TO INCORRECT (PURPOSELY MODIFIED OEM SPECS, FRAUDLENTLY) SO THAT THE VEHICLE ALIGNMENT ANALYSIS IS PRINTED OUT AND HANDED TO THE OBLIVIOUS CONSUMER WHICH SHOWS THAT THEIRBVEHICLE IS OUT OF ALIGNMENT; THEREFORE DECEIVING THEIR CUSTOMERS INTO BELIEVING THE PRINTOUT IS CORRECT AND THEREBY CREATING A SENSE OF URGENCY IN THE CUSTOMER TO PAY SEARS TO CORRECT THE ALIGNMENT THAT OTHERWISE (FROM ANYOTHER ALIGNMENT CAPABLE/EQUIPPED SHOP BESIDES A SEARS) WOULDNT HAVE BEEN FALSLY NECESSITATED, TO TURN A LARGER PROFIT FOR SEARS!  
 
SO WHY THE HELL ARE IRRESPONSIBLE COMPANYS LIKE SEARS AUTO CENTER ALLOWED TO GET OEM SPECS AND INFO WHEN THE JUST USEBIT TO SCREW OVER CUSTOMERS? FYI- I FIGUREDBTHIS OUT AFTER HAVING MY VEHICLE ALIGNED AT A SHOP THAT WAS WITHIN HALF A MILE OF THEIR LOCATION IN MY TOWN AND I KNOW SEVERAL EMPLOYEES THAT WORK AT THIS OTHER SHOP. ... SO NO ROOM FOR ERROR AND NO VARIABLES, BOTH THE SHOP WHO PERFORMED THE 1ST ALIGNMENT CHECK AND SEARS AUTO CENTER USED IDENTICLE HUNTER ALIGNMENT ANALYSIS SYSTEMS( CANT RECALL TGE MODELS RIGHT NOW) .... 
WHEN I HAD VERIFICATION OF ALIGNMENT SPECS FROM SHOP #1 I HEADED BACK TO SEARS AUTO AND ASKED THEM TO DOUBLE CHECK THE ALIGNMENT ON MY VEHICLE (ABOUT 30,000 MILES ON IT AT THE TIME). SEARS ALIGNMENT SURPRISINGLY SHOWED MY FRONT WHEELS TO APPEAR AS THEY WERE MAJORLY OFF IN CAMBER AND CASTER ANDBTOE IN THE FRONT AND CASTER AND TOE IN THE REAR (ALSO SEARS CLAIMED NO MFG INCORPORATED NO WAY TO ADJUST THE REAR WHEELS CAMBER, ALSO FALSE.... THEIR SYSTEM OR SOFTWARE THAT PROVIDES SEARS AUTO WITH REPAUR PROCEDURES AND OEM SPECS WAS AJD REMAINS SO OUTDATED THAT THE Y MISINFOR CUSTOMERS CONSTANTLY AND LITTLE DID I KNOW HAD MISINFORMED ME A COUPLE KONTHS PRIOR TO THIS ALIGNMENT WHICH WOULD ENEVITWBLY DESTROY MY TRANSMISSION!)  
SEARS OF COURSE, IN THEIR COWARDLYAND GREEDY WAYS ADMITED TO THE "MISHAP" WITH THE ALIGNMENT AND LATER ADMITTED THAT THEY FAILED TO FOLLOW THE MFGS RECOMMENDATIONS AND TIRE CHANGING PROCEDURES ON KY MID 1990'S NISSAN 4X4 SUV, YET ALLOWED HEIRB3RD PARTY CLAIMS ADMINISTRATOR TO DENY PAYMENT FOR THE DAMAGES THEY CAUSED TO MY TRANSMISSION AFTER INSTALLATION OF 2 BRWND NEW BFG RUGGED TERRAIN ALL TERRAIN TIRES AFTER ONE WAS DAMAGED AND NOT REPAIRABLE. THIS LEFT THE 2 REMAINING DUNLOP ROVER ALL SEASONS WHICH WERE WELL WORN TO 5-8/32" WHICH CREATED SUCH A DIFFERENCE IN THE CIRCUMFERENCE OF THE PAIRS OF TIRES THAT AFYER ABOUT 4000 MILES MY AUTOMATIC TRANSMISSION WAS DAMAGED.  
 
SEARS KNEW WHAT TGEY WERE DOING- SAVING A COUPLE HUNDRES DOLLARS BY NOT FOLLOWING INDUSTRY STANDARD TIRE CHANGING PROCEDURES AND NOT INFORMING ME OF THE SAFETY HAZARD THAT EXISTED WITH THE MIXED TIRES WHICH COULD HAVE AND HAS IN THE PAST BEEN PROVEN TO CONTRIBUTE TO PERSONAL INJURY AND EVEN DEATH FROM RELATED COLLISIONS.  
IF SEARS DIDNT HAVE UP TO DATE OEM TIRE CHANGING SPECIAL INSTRUCTIONS FOR MY NISSAN 4WD VEHICLE, THEIR OWN DAMN POLICY STATED THE SAME INFO (BUT IS NOT MADE AVAILABLE TO CUSTOMERS, NOR ARE THE TIRE MFG WARRANTY INFO OR DOT TIRE REGISTRATION CARDS THAT ARE REQUIRED BY LAW, AND SEARS COULDNT EVEN PRODUCE A COPY OF THEIR OWN ROAD HAZARD WARRANTY WHICH I PURCHASED A YEAR BEFOR WHEN I AS FRAUDLENTLY SOLD 3 DUNLOP ROVERS AND TGEN A 4TH TO LATER ON TO FIX HE PULLING TO THE LEFT IN STEERING.  
 
THE FACT THAT SEARS DOESNT AND HASNT MADE EVEN AN OFFER TO COMPENSATE ME A SINGLE DOLLAR IS WHAT IS THE ICING ON THE CAKE. ALL THEY HAD TO DO WAS FOLLOW THE INFO THEY HAD ACCESS TO OR SHOULD HAVE HAD ACCESS TO HAD THEY NOT BECOME SUCH A GREEDY AND CHEAP A** CORPORATION THAT WAS ALREADY STEADILY FALLING IN STOCK VALUE FROM THE EFFECTS OF THEIR POOR ETHICS AND LOSS OF VALUE FOR THE CUSTOMER SATISFACTION IMPORTANCE AS THE BUILDING BLOCK THAT THE CORPORATION WAS FOUNDED AND GREW INTO THE # 1 PVT RETAILER IN THE NATION..... BUT THEY THREW IT ALL AWAY.... 
THIS IS Y SO MANY CONSUMERS PUT OFF THEIR AUTO REPAIR AND MAINTENANCE, CUZ IF U CANT TRUST A CORP YOU HAVE DONE BUSINESS WITH OVER DECADES THEN WHO THE HELL CAN U TRUST ????? 
 
I REPAIR MY VEHICLES NOW, INVESTED IN $$2500 in hand and piwer tools and then $500 in FSM'S AND SCAN TOOLS AND DIAGNOSIS MATERIALS AND INSTRUCTIONS..... NEVER WILL I TRUST SEARS OR UNFORTUNATELY ANYOTHER SHOP THANKS TO SEARS AND THEIR CONTINUED DECEPTUON, LIES, SHODDY REPAURS, INCORRECT AND INEFFICTIVE YET EXPENSIVE REPAIR AND SERVICES AND BS PRIFESSIONAL MALPRACTICE. 
 
LIKE COMEDIAN RON WHITE DID WHEN SEARS FSILED TO REINSTALL THE LUGNUTS ON HIS VAN, THEN REFUSED TO PAY FOR DAMAGES REGARDLESS OF THE FACT THEY WERE DEALING WITH SOMEONE FAMOUS AND THAT HAD GREAT OPPERTUNITY TO SPREAD THE WORD OF HIS SEARS AUTO HORROR STOY.... SO I AM IN PROCESS OF MAKING WEBSITE THAT INCLUDES LEGALLY RECORDED PHONE CALLS OF CALLS BETWEEN ME AND SEARS SENIOR MANAGEMENT SEDGWICK- 3RD PARTY ADMIN THAT HAS OFFICE IN SEARS TOWERS. ALSO A JPG IMAGE OF THE OWNERS MANUAL PAGE THAT SHOWS PROPER TIRE REPLACEMENT PRICEDURES FOR THE 4X4 MODEL I OWNED AS WELL AS A LETTER FROM NISSAN CONFIRMING THE FACT THAT TRANNY AND DRIVELINE HAVE BEEN SHOWN IN RESEARCH AND TESTING TO BECOME DAMAGED AS A RESUKT OF USING MIXED TIRE MEDELS AND TREAD WEAR, THE INS DENIAL LETTERS, SEARS DENIAL LETTERS, RMA' S TIRE CHANGING GUIDE PUBLISHED AND SENT TO SEARS AND 2000 OTHER AUHORIZED TIRE DEALERS, THE 7 INVOICES THAT SHOW SEARS SOLD ME TIRES THAT WERE NOTBNEEDED TO FIX THE PULLING ISSUE LATER FIXED BY REPLACING THE TIE RODS ON THE SIDE OF VEHICLE THAT WAS BEING EFFECTED , AND THE REPORT FOR THE ACCIDENT THAT I WAS INVOLVED IN DUE TO SEARS FAILURE TO PROPERLY REPAIR THE 7 SEPARATE TIMES I VISITSED SEARS AFTER THE FIRST DIAGNOSIS AND ALIGNMENT ALL BEFORE HE ACCIDENT..... THEN AFTER THE ACCIDENT SEARS FINALLY FOUNT THE BAD TIERODS AND SHOCKS THAT ARE RESPONSIBLE FOR THE PULLING IN STEERING TO NOT BE PROPERLY FIXED IN A TIMLY MANNER, WHICH IS NEGLIGENCE AND FRAUD (CUZ THEY SOLD ME TIRES TO FIX A PROBLEM COMPLETELY UNRELATED WHICH AN ASE MASTER MECHANIC WOULD HAVE KNOWN AND THEREFORE ITS ONLY OBVIOUS THAT SEARS AUTO TOOK AVANTAGE OF ME BECAUSE THEY HAD EXPERT KNOWLEDGE AND EXPERIENCE THAT PUT HEM IN A PERFECT POSITION TO DEFRAUD AND BASICALLY EXTORT ME FOR UNNECESSRY REPAIRS WHILE IN THE END CAUSING ME TO BE INVOLVED IN AN ACCIDENT WHEN MY SUV DID NOT RESPOND IN BRAKING OR STEERING AS IT SHOULD HAVE HAD IT BEEN PROPERLYBINSPECTED/DIAGNOSED AND REPAIRED WHICH SEARS AUTO WAS PAID TO DO AND WAS DAMN WELL CAPABLE OF PROVIDING ME (THE CUSTOMER)! 
 
I INTENDBTO SHOW THOSE WHO VISIT MY SIGHT THAT SEARS AUTO HAS AN OVERWHEALMING PAST AND PRESENT EXISTANCE OF UNSATISFIED AND INJURED AUTO CENTER CUSTOMERS THAT HAVE BEEN FAILED BY SEARS BECAUSE OF THEIR GREED AND SHEER LACK OF RESPECT FOR HUMAN LIFE AND AS A CORPORATION THAT PROVIDES PRODUCTS AND SERVICES. 
I HOPE MY EXCELLANT DOCUMENTATION PROVIDES MY VISITORS WITH AN UNCUT DOCUMEBTARY STYLE ACCOUNT OF A HORRIFIC EXPERIENCE WIH SEARS AUTO CENTER AND THEIR UNBELIEVABLY ABILITY TO TURN A COLD SHOULDER TOSMEONE WHO TRYSTED THE LIVES OF THEIR CHILDREN AND FAMILY IN THE HABDS OF SEARS AUTO CENTER, WHO BOLDLY TURNED THEIR BACKS ONCE I PUT EVERYTHIN TOGETHER AND REALIZED HOW STUPID I WAS FIR BECOMING THEIR LITTLE PUPPET AND LETTING THEM STRIN ME ALONG UNTIL I OPENED MY EYES. 
THEN THIS WONT HAPPEN TO THISE WHO VISIT : SearsAutoReviews.com 
 
Thanks 
Mark G

posted @ Wednesday, March 27, 2013 12:40 AM by mark gebo


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